Refund and Return Policy

Returns & Refunds Policy

Many HUMANCHIC products are made to order. We therefore ask customers to review product details, sizing and fit information carefully before placing an order.

Change of mind

HUMANCHIC does not accept change-of-mind returns or exchanges. This includes ordering the wrong size, colour or style where the item supplied matches the order placed.

Eligible claims

We will review claims involving:

a defective product;
an incorrect item;
a production or printing issue; or
damage in transit or fulfilment.

Claim window

An eligible issue must be reported to HUMANCHIC within 10 days of carrier-recorded delivery.

Evidence required

Please provide:

your order number;
a clear description of the issue;
clear photographs showing the product and the issue; and
any additional evidence reasonably requested to assess the claim.

Response and decision

Our target is to provide an initial response within 4 business days. A final decision is normally provided within 10 business days after complete evidence has been received.

Do not return an item without instructions

Please contact HUMANCHIC before sending anything back. If a physical return is required, we will provide instructions for the approved claim. Do not use a supplier or fulfilment-partner address found elsewhere.

Approved claims

Where a claim is approved, HUMANCHIC will confirm the appropriate resolution for the specific case, which may include replacement or refund where applicable.