### 1. Contact Channels:

   Customers can reach HUMANCHIC's customer support through the following channels:

   - E-mail: humanchic@humanchic.com

### 2. Business Hours:

   Customer support is available during regular business hours [8:00-18:00 GMT 00, LONDON TIME]. Any inquiries received outside these hours will be addressed promptly on the next business day.

 ### 3. Response Time:

   HUMANCHIC is committed to responding to customer inquiries within 48h. During peak times, response times may be slightly longer, but every effort will be made to address concerns promptly.

 ### 4. Order Inquiries:

   Customers can inquire about their orders, shipping status, or other related matters by providing their order number and relevant details. Responses will include the current status and any available tracking information.

 ### 5. Product Information:

   Our customer support team is knowledgeable about our products. If you have questions regarding product details, sizing, or compatibility, feel free to reach out for assistance.

 ### 6. Returns and Exchanges:

   Information regarding the return and exchange process is available on the Shipping and Returns page. Customer support will guide customers through the process and address any issues with returns or exchanges.

 ### 7. Refunds:

   Refund requests will be processed in accordance with our Refund Policy. Customers should contact customer support with their order details for assistance with refund inquiries.

 ### 8. Technical Support:

   If customers encounter technical issues with the website, payment processing, or any other online functionalities, customer support is available to assist in resolving these issues.

 ### 9. Feedback and Complaints:

   HUMANCHIC values customer feedback. Customers are encouraged to provide feedback on their experiences, and complaints will be addressed promptly and professionally. Contact customer support via email or phone to submit feedback or file a complaint.

 ### 10. Language Support:

   Customer support is available in English, Spanish and Portuguese. If customers prefer communication in a language other than the default, we will make every effort to accommodate language preferences.

 ### 11. Escalation Process:

   If an issue is not resolved to the customer's satisfaction, a designated escalation process is in place. The customer support team will guide customers through the escalation process and work towards a resolution.

 ### 12. Privacy and Confidentiality:

   Customer support interactions are treated with the utmost confidentiality. Personal information shared during customer support interactions is protected in accordance with our Privacy Policy.

 ### 13. Training and Empowerment:

   Our customer support team is trained to provide accurate and helpful information. Continuous training ensures that our team is well-equipped to assist customers effectively.

 ### 14. Policy Updates:

   Customers will be notified of any updates to the customer support policies. Continued use of our services implies acceptance of the updated policies.

 Thank you for choosing us!!!