Each product page includes a detailed size guide to help you find your perfect fit. We recommend checking the measurements before placing your order. For additional help, feel free to contact us at humanchic@humanchic.com.

We offer worldwide shipping. Shipping options and costs will be displayed at checkout based on your delivery location and selected method.

 ### 1. Shipping:

    #### 1.1 Shipping Methods:

   We offer standard and expedited shipping options within the contiguous United States. Shipping times and costs are provided at checkout based on the selected method.

    #### 1.2 Free Shipping:

   Orders above a specified purchase amount qualify for free standard shipping within the contiguous United States. Details about eligibility are available on the website.

    #### 1.3 Order Processing:

   Orders are processed within [Specify number of business days] business days. Processing times may vary during peak seasons or promotions.

    #### 1.4 Shipping Confirmation:

   Once your order is shipped, you will receive a shipping confirmation email with tracking information. Use the provided tracking details to monitor the status of your shipment.

    #### 1.5 Delivery:

   Estimated delivery times are provided during checkout. Actual delivery times may vary based on the shipping method, location, and external factors.

 

### 2. Returns:

    #### 2.1 Eligibility:

   HUMANCHIC accepts returns for eligible items within 3 days of the delivery date. To be eligible, items must be unused, in their original condition, and with all tags attached.

    #### 2.2 Return Process:

   To initiate a return, send an email to: humanchic@humanchic.com with the order details and reference. Our support team will aid. For better results, customers can use a trackable shipping method for return shipments.

    #### 2.3 Return Shipping:

   Customers are responsible for return shipping costs unless the return is due to a defect or fulfillment error on our part. Use a trackable shipping method for return shipments.

    #### 2.4 Refund Processing:

   Upon receipt of the returned item(s), we will inspect the product(s) to ensure they meet the return eligibility criteria. Refunds will be processed to the original payment method within 15 days.

 

### 3. Exchanges:

    #### 3.1 Exchange Process:

   We currently do not offer direct exchanges. To exchange an item, follow the return process for the unwanted item and place a new order for the desired item.

    #### 3.2 Exchange Eligibility:

   Items eligible for exchange must meet the same criteria as items eligible for returns (see Section 2.1).

 

 ### 4. Damaged or Defective Items:

    #### 4.1 Reporting:

   If you receive a damaged or defective item, contact our customer support team at contact.humanchic@humanchic.com  within 3 days of receiving the product. Provide detailed information and supporting evidence (such as photos).

    #### 4.2 Resolution:

   We will assess the reported issue and, if eligible, provide instructions for return or resolution. Damaged or defective items will be replaced or refunded at our discretion.

 

### 5. Policy Updates:

    #### 5.1 Notification:

   Customers will be notified of any updates to the shipping and returns terms. Continued use of our services implies acceptance of the updated policy.

Orders are typically processed within 5–15 business days depending on the region. Delivery times vary by location, and you’ll receive a tracking code as soon as your order ships.

 ### 1. Shipping:

    #### 1.1 Shipping Methods:

   We offer standard and expedited shipping options within the contiguous United States. Shipping times and costs are provided at checkout based on the selected method.

    #### 1.2 Free Shipping:

   Orders above a specified purchase amount qualify for free standard shipping within the contiguous United States. Details about eligibility are available on the website.

    #### 1.3 Order Processing:

   Orders are processed within [Specify number of business days] business days. Processing times may vary during peak seasons or promotions.

    #### 1.4 Shipping Confirmation:

   Once your order is shipped, you will receive a shipping confirmation email with tracking information. Use the provided tracking details to monitor the status of your shipment.

    #### 1.5 Delivery:

   Estimated delivery times are provided during checkout. Actual delivery times may vary based on the shipping method, location, and external factors.

 

### 2. Returns:

    #### 2.1 Eligibility:

   HUMANCHIC accepts returns for eligible items within 3 days of the delivery date. To be eligible, items must be unused, in their original condition, and with all tags attached.

    #### 2.2 Return Process:

   To initiate a return, send an email to: humanchic@humanchic.com with the order details and reference. Our support team will aid. For better results, customers can use a trackable shipping method for return shipments.

    #### 2.3 Return Shipping:

   Customers are responsible for return shipping costs unless the return is due to a defect or fulfillment error on our part. Use a trackable shipping method for return shipments.

    #### 2.4 Refund Processing:

   Upon receipt of the returned item(s), we will inspect the product(s) to ensure they meet the return eligibility criteria. Refunds will be processed to the original payment method within 15 days.

 

### 3. Exchanges:

    #### 3.1 Exchange Process:

   We currently do not offer direct exchanges. To exchange an item, follow the return process for the unwanted item and place a new order for the desired item.

    #### 3.2 Exchange Eligibility:

   Items eligible for exchange must meet the same criteria as items eligible for returns (see Section 2.1).

 

 ### 4. Damaged or Defective Items:

    #### 4.1 Reporting:

   If you receive a damaged or defective item, contact our customer support team at contact.humanchic@humanchic.com  within 3 days of receiving the product. Provide detailed information and supporting evidence (such as photos).

    #### 4.2 Resolution:

   We will assess the reported issue and, if eligible, provide instructions for return or resolution. Damaged or defective items will be replaced or refunded at our discretion.

 

### 5. Policy Updates:

    #### 5.1 Notification:

   Customers will be notified of any updates to the shipping and returns terms. Continued use of our services implies acceptance of the updated policy.

We accept returns within 15 days of delivery. Items must be unused, in their original condition, with tags and packaging. For return instructions, please email us at humanchic@humanchic.com. or check the shipping and refund policy page.

 ### 1. Shipping:

    #### 1.1 Shipping Methods:

   We offer standard and expedited shipping options within the contiguous United States. Shipping times and costs are provided at checkout based on the selected method.

    #### 1.2 Free Shipping:

   Orders above a specified purchase amount qualify for free standard shipping within the contiguous United States. Details about eligibility are available on the website.

    #### 1.3 Order Processing:

   Orders are processed within [Specify number of business days] business days. Processing times may vary during peak seasons or promotions.

    #### 1.4 Shipping Confirmation:

   Once your order is shipped, you will receive a shipping confirmation email with tracking information. Use the provided tracking details to monitor the status of your shipment.

    #### 1.5 Delivery:

   Estimated delivery times are provided during checkout. Actual delivery times may vary based on the shipping method, location, and external factors.

 

### 2. Returns:

    #### 2.1 Eligibility:

   HUMANCHIC accepts returns for eligible items within 3 days of the delivery date. To be eligible, items must be unused, in their original condition, and with all tags attached.

    #### 2.2 Return Process:

   To initiate a return, send an email to: humanchic@humanchic.com with the order details and reference. Our support team will aid. For better results, customers can use a trackable shipping method for return shipments.

    #### 2.3 Return Shipping:

   Customers are responsible for return shipping costs unless the return is due to a defect or fulfillment error on our part. Use a trackable shipping method for return shipments.

    #### 2.4 Refund Processing:

   Upon receipt of the returned item(s), we will inspect the product(s) to ensure they meet the return eligibility criteria. Refunds will be processed to the original payment method within 15 days.

 

### 3. Exchanges:

    #### 3.1 Exchange Process:

   We currently do not offer direct exchanges. To exchange an item, follow the return process for the unwanted item and place a new order for the desired item.

    #### 3.2 Exchange Eligibility:

   Items eligible for exchange must meet the same criteria as items eligible for returns (see Section 2.1).

 

 ### 4. Damaged or Defective Items:

    #### 4.1 Reporting:

   If you receive a damaged or defective item, contact our customer support team at contact.humanchic@humanchic.com  within 3 days of receiving the product. Provide detailed information and supporting evidence (such as photos).

    #### 4.2 Resolution:

   We will assess the reported issue and, if eligible, provide instructions for return or resolution. Damaged or defective items will be replaced or refunded at our discretion.

 

### 5. Policy Updates:

    #### 5.1 Notification:

   Customers will be notified of any updates to the shipping and returns terms. Continued use of our services implies acceptance of the updated policy.

Once your return is received and inspected, refunds are issued to the original payment method within 15 business days. Please allow time for your bank to process the refund.

### 1. Eligibility for Refunds:

   #### 1.1 Product Issues:

   If you receive a defective or damaged product, you are eligible for a full refund. Please contact our customer support within 3 days of receiving the product, providing detailed information and supporting evidence (such as photos).

   #### 1.2 Order Errors:

   In the event of a fulfillment error on our part (e.g., wrong item shipped), customers are eligible for a full refund. Please notify us within 3 days of receiving the incorrect item.

 ### 2. Refund Process:

   #### 2.1 Contact Customer Support:

   To initiate a refund, contact our customer support team at [Specify email address or phone number]. Provide your order number, details about the issue, and any supporting evidence.

   #### 2.2 Authorization:

   Our customer support team will review your request and, if eligible, provide you with instructions on how to return the item or proceed with the refund process.

   #### 2.3 Return of Merchandise:

   If required, follow the provided instructions for returning the merchandise. Return shipping costs for eligible refunds will be covered by HUMANCHIC.

   #### 2.4 Inspection and Approval:

   Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria. Upon approval, your refund will be processed.

 ### 3. Timeframe for Refunds:

   #### 3.1 Defective or Damaged Products:

   Refunds for defective or damaged products will be processed promptly upon approval, and you can expect the refund to be credited to your original payment method within [Specify number of days].

   #### 3.2 Order Errors:

   Refunds for fulfillment errors will be processed once we receive the returned item and confirm the error. You can expect the refund to be credited to your original payment method within 3 days.

 ### 4. Non-Refundable Items:

   #### 4.1 Final Sale Items:

   Items marked as "Final Sale" or "Non-Returnable" are not eligible for refunds unless they arrive damaged or defective.

   #### 4.2 Digital Products:

   Digital products, such as gift cards or downloadable content, are non-refundable.

 

### 5. Cancellations:

   #### 5.1 Order Cancellations:

   Customers can cancel their order within [Specify timeframe] hours of placing it. After this period, orders are processed, and cancellations may not be possible.

 

### 6. Refund Exceptions:

   #### 6.1 Custom Orders:

   Refunds for custom-made or personalized items are subject to review. Contact customer support for assistance.

   #### 6.2 Late or Missing Refunds:

   If you haven't received your refund within the specified timeframe, please contact customer support for further assistance.

 

### 7. Policy Updates:

   #### 7.1 Notification:

   Customers will be notified of any updates to the refund policy. Continued use of our services implies acceptance of the updated policy.

 Customize this refund policy to align with your specific business model, and consider consulting with legal professionals to ensure compliance with relevant laws and regulations.

THANK YOU!!!

 

Currently, we do not offer direct exchanges. If you'd like a different item or size, please return the original product and place a new order once your return is accepted.

Please contact us within 3 days of delivery at humanchic@humanchic.com with your order number and a photo of the issue. We'll assist with a replacement or refund.

Yes! HUMANCHIC is committed to eco-friendly practices—from responsibly sourced materials to recyclable packaging. We partner with suppliers who prioritize fair labor and ethical manufacturing.

Absolutely. Many of our pieces are limited-edition or part of our Signature Collection, designed by our family members. Each item reflects a story of creativity, authenticity, and everyday inspiration.

You can reach us anytime at humanchic@humanchic.com. Our team is available Monday to Friday, 9:00–18:00 GMT, and we respond to all inquiries within 48 hours.