INTRODUCTION
Welcome to HUMANCHIC. Below you will find answers to the most common questions about our products, sizing, orders, shipping, returns, care and support.
HUMANCHIC is an online-first fashion brand built around atelier-inspired essentials for real life: quiet urban luxury, functional elegance and made-to-order discipline.
1. ABOUT HUMANCHIC
Q: What is HUMANCHIC?
A: HUMANCHIC is an online-first fashion brand focused on quiet urban luxury, atelier-inspired essentials and real-life elegance. Our products are designed for work, movement, campus routines, travel and everyday presence.
Q: What does “Atelier-inspired essentials for real life” mean?
A: It means we design elevated everyday pieces that feel useful, calm and premium. HUMANCHIC is not built around loud trends or hype. Our focus is product clarity, functional elegance and refined everyday wear.
Q: Where can I shop HUMANCHIC?
A: HUMANCHIC products are available through our official online store at humanchic.com.
Q: Does HUMANCHIC have physical stores?
A: HUMANCHIC is currently an online-first brand. If physical retail or pop-up experiences become available, we will announce them through our official channels.
2. PRODUCTS
Q: Are HUMANCHIC products made to order?
A: Many HUMANCHIC products are made to order. This means production starts after your order is placed, helping reduce unnecessary overproduction and keeping the product process more disciplined.
Q: Why does made-to-order take longer?
A: Made-to-order products are produced specifically for each customer. This can add production time before shipping, but it helps reduce excess inventory and supports a more thoughtful product model.
Q: Are the product images accurate?
A: We aim to present each product as clearly and accurately as possible. Colors, proportions and finishes may vary slightly depending on your screen settings, lighting and production batch.
Q: How should I choose the right size?
A: Please check the size guide available on the product page before ordering. If you are between sizes, review the product fit notes and garment type before making your selection.
Q: Do all products have the same fit?
A: No. Fit may vary by product type. For example, a hoodie, polo, dress, skirt, cap or bag will each follow its own fit and construction logic. Always check the size guide and product description.
Q: What product categories does HUMANCHIC offer?
A: HUMANCHIC focuses on elevated essentials across categories such as T-shirts, polos, hoodies, jackets, dresses, skirts, pants, shorts, shirts, bags and headwear.
Q: What are HUMANCHIC collections?
A: HUMANCHIC collections are designed around use cases and design worlds. Key shopping routes include Office-to-After, Active Chic, Campus Pro, Bags & Accessories, Bags and Headwear.
Q: What is Office-to-After?
A: Office-to-After is a HUMANCHIC capsule for polished everyday looks that can move from work settings into after-hours plans.
Q: What is Active Chic?
A: Active Chic is a capsule designed for movement, travel, errands, light activity and elevated casual routines.
Q: What is Campus Pro?
A: Campus Pro is a capsule for smart casual routines, campus life, creative workdays and everyday layering.
Q: Are bags and headwear unisex?
A: Bags and headwear are generally treated as shared accessories unless a specific product page states otherwise.
3. ORDERS
Q: How do I place an order?
A: Select your product, choose the available size, color or variant, add it to cart and complete checkout using the payment options shown at checkout.
Q: Will I receive an order confirmation?
A: Yes. After checkout, you should receive an order confirmation by email. Please review it carefully and contact us quickly if you notice an error.
Q: Can I change my order after placing it?
A: Contact us as soon as possible. Because many products are made to order, changes may not be possible once production has started.
Q: Can I cancel my order?
A: Contact us as soon as possible after placing the order. If production has already started or the order has already shipped, cancellation may not be available.
Q: I entered the wrong shipping address. What should I do?
A: Contact us immediately with your order number and the correct address. If the order has not entered production or shipping, we will do our best to help. Once an order has shipped, address changes may not be possible.
Q: Can I order more than one item?
A: Yes. You can add multiple products to your cart before checkout. Some items may ship separately depending on production and fulfillment.
4. SHIPPING & DELIVERY
Q: Where does HUMANCHIC ship?
A: Available shipping destinations are shown at checkout. If your country or region is not available, it means we cannot currently ship there through the available fulfillment options.
Q: How long does shipping take?
A: Delivery estimates depend on the product, destination and shipping method available at checkout. Because many items are made to order, production time may apply before shipping.
Q: Will I receive tracking information?
A: When tracking is available, you will receive a tracking link by email after the order has shipped.
Q: Why did I receive more than one tracking number?
A: Some orders may be fulfilled in separate packages, especially when they include different product types. In that case, you may receive more than one tracking number.
Q: What should I do if my tracking has not updated?
A: Tracking can take time to update after a label is created. If there is no movement for several business days, contact us with your order number.
Q: What happens if my package is delayed?
A: Shipping delays can happen due to carrier, customs, weather, peak season or local delivery conditions. If your order is significantly delayed, contact us and we will help review the status.
Q: What happens if my package is marked as delivered but I did not receive it?
A: First check with your local carrier, building reception, neighbors or household members. If you still cannot locate it, contact us with your order number and tracking information.
Q: Are customs duties or import taxes included?
A: Duties, taxes and import fees may vary by destination and may be charged by local authorities or carriers. Unless clearly stated at checkout, these charges are the customer’s responsibility.
5. RETURNS & EXCHANGES
Q: What is HUMANCHIC’s return policy?
A: Please review the Returns & Exchanges page for the current return rules, eligibility and instructions before sending anything back.
Q: Can I return a made-to-order item?
A: Made-to-order items may have specific return limitations. Please check the Returns & Exchanges page and contact us before initiating a return.
Q: Can I exchange an item for another size?
A: If exchanges are available for your order, eligibility will depend on the product, condition, timing and return rules. Contact us with your order number so we can review the case.
Q: What condition must a returned item be in?
A: Returned items, where eligible, should generally be unused, unworn, unwashed, undamaged and returned with original packaging or labels where applicable.
Q: Do I need to contact HUMANCHIC before returning an item?
A: Yes. Please contact us first. Items sent back without prior instructions may not be accepted or processed correctly.
Q: What if my item arrives damaged or incorrect?
A: Contact us as soon as possible with your order number, clear photos of the issue and a brief description. We will review the case and advise the next step.
Q: Are shipping fees refundable?
A: Shipping fees, duties and taxes may not be refundable unless required by applicable law or clearly stated in the return policy. Please review the Returns & Exchanges page.
6. PAYMENTS
Q: What payment methods are accepted?
A: Available payment methods are shown at checkout. They may vary depending on your country, currency and Shopify checkout availability.
Q: What currency does HUMANCHIC use?
A: HUMANCHIC primarily displays pricing in USD unless your market, browser, payment method or checkout settings show otherwise.
Q: Is checkout secure?
A: Checkout is processed through Shopify’s secure checkout environment and supported payment providers.
Q: Why was my payment declined?
A: Payments can be declined by the card issuer, bank, payment provider or checkout system. Please check your billing details, card information and available balance, or try another payment method.
7. PRODUCT CARE
Q: How should I care for my HUMANCHIC products?
A: Always follow the care instructions shown on the product page or garment label. Care may vary depending on fabric, print, embroidery, construction and product category.
Q: Can I machine wash HUMANCHIC apparel?
A: Many apparel items may be machine washable, but care instructions vary. Always follow the specific product care guidance.
Q: How do I protect prints, embroidery and product finish?
A: Wash gently, avoid harsh chemicals, follow temperature guidance and avoid aggressive drying methods unless the care label allows them.
Q: How should I care for bags and accessories?
A: Clean gently according to the product material. Avoid excessive moisture, heat, abrasion and heavy exposure to rough surfaces unless the product page states otherwise.
8. SUSTAINABILITY & RESPONSIBLE SHOPPING
Q: Is HUMANCHIC a sustainable brand?
A: HUMANCHIC aims to make more thoughtful product and production decisions, including made-to-order discipline where applicable. We avoid overstating sustainability claims and provide product-specific information where available.
Q: Why does HUMANCHIC use made-to-order production?
A: Made-to-order production helps reduce unnecessary stock and overproduction by producing items after a customer places an order.
Q: Are all HUMANCHIC materials eco-friendly?
A: No. Materials vary by product. Please review each product page for available fabric and material information. We do not claim that every material is eco-friendly.
Q: Where are HUMANCHIC products made?
A: Production and sourcing may vary by product and fulfillment partner. Product-specific traceability or sourcing information is shown where available.
9. ACCOUNTS, EMAILS & SUPPORT
Q: Do I need an account to order?
A: If account creation is available, it may help you review order information more easily. However, checkout options may vary depending on Shopify settings.
Q: How can I contact HUMANCHIC?
A: Use the Contact page on humanchic.com or the support email listed in your order confirmation.
Q: What should I include when contacting support?
A: Please include your order number, email used at checkout, product name, photos if relevant, and a clear description of the issue.
Q: How long does support take to reply?
A: Response time may vary depending on volume, time zone and request complexity. We aim to respond as soon as possible.
Q: How can I stay updated?
A: You can subscribe to the HUMANCHIC newsletter and follow our official social channels for product updates, new arrivals and brand content.
10. OFFICIAL HUMANCHIC CHANNELS
Q: What are HUMANCHIC’s official social channels?
A: HUMANCHIC’s official social channels include:
- Instagram: https://www.instagram.com/humanchic.fashion/
- TikTok: https://www.tiktok.com/@humanchic_store
- YouTube: https://www.youtube.com/@HUMANCHIC
- Facebook: https://www.facebook.com/61581499486746/
Q: How do I know I am buying from the official store?
A: Always shop through the official HUMANCHIC website at humanchic.com or links shared through official HUMANCHIC channels.
11. FINAL SUPPORT NOTE
Still need help?
Please contact HUMANCHIC through the Contact page and include your order number if your question is related to an existing purchase.