FAQ

Frequently Asked Questions

HUMANCHIC is about feeling like yourself in what you wear. Created by Liliano, the brand brings together simple essentials and expressive design lines for everyday life.

About HUMANCHIC

What is HUMANCHIC?
HUMANCHIC offers clothing and accessories for work, travel, movement and everyday life, with the freedom to choose what feels true to you. Read our story.

Where can I shop HUMANCHIC?
Through the official online store at humanchic.com.

Products & Discovery

Are HUMANCHIC products made to order?
Many products are made to order. The product page is the source of truth for product-specific material, fit, care and delivery information.

What are the HUMANCHIC capsules?
The five capsules are Atelier Everyday, Workday, Active Chic, Travel Ready and Campus Pro.

What are HUMANCHIC design lines?
Design lines are creative identities within the assortment: Art Line, Cosmos, Diamond Folk, Matrix, Royal, Trevor and Waves. HUMANCHIC Essentials groups the core branded pieces.

How do I choose the right size?
Use the product-specific measurements and fit notes, then review our Fit Guide. Fit can vary by style.

Where can I learn about materials?
Use the verified Fabric & Feel information on the product page and our Fabric Guide.

Orders

Can I change or cancel an order?
Contact us as soon as possible. Production status may affect voluntary order changes, but does not remove applicable statutory cancellation rights. See our Returns & Refunds Policy.

Can one order arrive in separate packages?
Yes. Products may use different fulfilment routes and can ship separately.

U.S. Shipping

When is standard U.S. shipping complimentary?
Complimentary standard U.S. shipping applies to orders of $125 or more.

How long does delivery take?
For made-to-order products, the default estimated delivery window is normally 7–15 business days, unless a verified product-specific estimate states otherwise.

Will I receive tracking?
When tracking is available, it is provided after shipment.

International Shipping

Do you ship outside the United States?
Selected international destinations are available depending on the item and delivery address. Check checkout availability, charges and any destination-specific estimate. U.S. shipping offers and delivery estimates do not automatically apply internationally. Read our Shipping Policy, including customs information.

Returns, Exchanges & Claims

Can I return or exchange an item because I changed my mind or chose the wrong size?
Where no statutory right applies, we do not offer voluntary change-of-mind returns or exchanges. Applicable statutory cancellation and consumer rights remain protected. Made-to-order production is not automatically a cancellation exemption. Read our Returns & Refunds Policy.

What issues are eligible for review?
Defects, incorrect or misdescribed items, production or printing issues, and damage in transit or fulfilment. Applicable statutory cancellation rights are addressed separately in our Returns & Refunds Policy.

How long do I have to report an eligible issue?
Please contact HUMANCHIC within 10 days of carrier-recorded delivery to help prompt investigation, with supporting information where reasonably possible. This request does not shorten statutory claim periods.

How quickly will HUMANCHIC respond?
Our target is an initial response within 4 business days. We normally aim to provide a decision within 10 business days after receiving the information reasonably needed to assess the issue. These targets do not extend statutory deadlines.

Should I send the item back immediately?
Contact us promptly for the correct return address. Statutory cancellation does not require discretionary approval; send your notice within the applicable deadline.

Care

How should I care for my product?
Follow the product-specific care instructions or the product label. Care varies by material, construction and decoration method.