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Shipping Policy

HUMANCHIC ships to the United States and selected international destinations. Many of our products are made to order. Shipping availability, charges and delivery estimates depend on the product, fulfilment location and delivery address.

1. Shipping Destinations

To check availability, select your country or region and enter your full delivery address at checkout. Only the shipping services available for your order will be displayed.

Availability can vary between products and destinations. A country appearing in the region selector does not guarantee that every product can be delivered there.

If checkout does not offer a shipping option for your address, contact us before ordering. We cannot confirm delivery to an unsupported destination without checking the available service.

2. Production and Order Preparation

Many HUMANCHIC products are produced or decorated after an order is placed. Production and preparation time can vary by product and fulfilment partner.

Please review any product-specific production and delivery information before ordering. A carrier transit estimate may exclude production time unless expressly stated otherwise.

Business days exclude weekends and relevant public holidays. Holidays at the production location or destination may affect order preparation and delivery.

3. Shipping Within the United States

Complimentary standard shipping: available for eligible U.S. orders of US$125 or more. Eligibility is confirmed at checkout.
Orders below US$125: available shipping charges are displayed at checkout.
Estimated delivery: normally 7–15 business days for made-to-order products, unless a verified product-specific estimate states otherwise.

Service availability may vary for territories, remote locations and particular address types. Review the options offered for your delivery address before completing your order.

4. International Shipping

For destinations outside the United States, available shipping methods and charges are displayed at checkout after you enter your delivery address.

International delivery times vary according to the product, production location, destination, carrier service and customs processing. The U.S. delivery estimate of 7–15 business days does not apply automatically to international orders.

Review any destination-specific estimate shown on the product page or at checkout. If no estimate is available, contact us before ordering, particularly if you need the item by a specific date.

The U.S. complimentary-shipping threshold does not apply to international orders unless a separate offer explicitly states otherwise. Any applicable international shipping promotion will be identified in its offer terms and reflected at checkout.

5. Shipping Charges and Currency

Shipping charges depend on the items ordered, delivery address and available service. Review the shipping charge and order total before submitting payment.

Prices and charges are shown in the currency indicated on the storefront and at checkout. Your payment provider may apply currency-conversion or international-transaction fees under its own terms.

Complimentary shipping covers the applicable shipping charge. It does not, by itself, mean that taxes, customs duties or other import charges are included.

6. Customs Duties, Taxes and Import Charges

Orders may be fulfilled from a country different from your delivery destination. Cross-border shipments may be subject to customs duties, import taxes or carrier clearance fees.

Where duties or import taxes are collected at checkout, they will be identified in the checkout information. Do not assume that all import charges are included solely because shipping has been paid.

Where import charges are not included or collected in advance, the customs authority or carrier may request payment before delivery, subject to applicable law and the shipping terms disclosed for your order.

If the treatment of import charges is unclear, contact us before ordering. If you believe you have been charged twice for the same duty or tax, send us your order number and the carrier’s payment request so we can investigate.

Customs inspections and requests for additional information may affect delivery timing.

7. Separate Shipments

Products in one order may be produced or dispatched by different fulfilment partners. Your order may therefore arrive in separate packages on different dates.

Where available, tracking information will be provided for each shipment. Check the items listed in each shipping notification before reporting an item as missing.

8. Tracking and Delivery Updates

Tracking information is provided after shipment when available. A tracking number may be issued before the carrier records its first scan.

If tracking is unclear, stops updating or indicates a delivery problem, contact us with your order number. We will investigate with the relevant fulfilment partner or carrier.

9. Delivery Addresses and Order Changes

Please check your delivery address, postal code and contact details carefully before placing an order. Include any apartment, unit or other information needed for delivery.

If you notice an error, contact us immediately. Address changes may not be possible once production or fulfilment has started.

If a shipment cannot be delivered because of an incorrect address, refusal or failure to collect it, contact us to discuss the available options. Any proposed additional charge will be explained before you agree to a replacement shipment, subject to applicable law.

10. Delayed, Missing or Damaged Deliveries

Delivery dates are estimates unless expressly confirmed as guaranteed. Production issues, carrier disruption, customs processing and public holidays may affect timing.

If an order has not arrived within its stated delivery window, contact us. You do not need to wait for a delivery confirmation to report a missing shipment.

For damaged, defective or incorrect items, please report the issue within 10 days of carrier-recorded delivery and include your order number, a description and clear supporting photographs.

This reporting request does not shorten any statutory period or limit rights that cannot be excluded under applicable law.

11. Returns and Consumer Rights

For product claims, return requirements and available resolutions, read our Returns & Refunds Policy.

Do not send an item back without contacting HUMANCHIC for instructions. Our policies do not exclude mandatory cancellation, withdrawal, refund or other consumer rights that apply in your jurisdiction.