Contact and order support
Email humanchic@humanchic.com or use our Contact HUMANCHIC page. Include your order number or other proof of purchase when asking about an order.
Response times
Our target is an initial response within 4 business days. For product problems, we normally aim to provide a decision within 10 business days after receiving the information reasonably needed to assess the issue. These service targets do not extend statutory deadlines or suspend your rights.
Product problems
Describe the issue and provide photographs where reasonably possible. If photographs cannot show the problem, contact us to discuss an alternative. We ask you to report problems within 10 days of carrier-recorded delivery to help prompt investigation; this does not shorten statutory claim periods.
Returns and cancellation
See our Returns & Refunds Policy. For statutory cancellation, you do not need discretionary approval. Send your notice within the applicable deadline and request return details promptly.
Shipping and tracking
See our Shipping Policy for U.S. and international orders. Report missing deliveries when the stated delivery window has passed; you do not need to wait for delivery confirmation.
Product questions and website help
Ask us before ordering if materials, measurements or care information are unclear. For website issues, include the page and a description. Never email payment-card details or passwords.